Privacy Policy

LadyNina.nl

LadyNina.nl highly values the protection of your personal data. In this privacy policy, we explain what personal data we collect, why we collect it, how we handle it, and what rights you have.

LadyNina.nl acts in accordance with applicable privacy legislation, including the General Data Protection Regulation (GDPR).

1. What personal data do we collect? When you place an order at LadyNina.nl, we may collect personal data that you provide to us yourself. This may include:

  • First and last name

  • Billing and delivery address

  • Email address

  • Phone number, if provided

  • Order and purchase details

  • Payment details, to the extent necessary to process your payment

  • Information you provide when contacting us

When you visit our website, technical data may also be automatically collected, such as your IP address, browser type, device details, and information about how you use our website. This occurs, for example, through cookies and similar technologies.

2. What do we use your data for? We use your personal data exclusively to the extent necessary for our services. This includes:

  • Processing and delivering your order

  • Processing payments

  • Communicating with you regarding your order

  • Handling returns, exchanges, and refunds

  • Answering questions and requests

  • Improving and securing our website

  • Preventing fraud and abuse

  • Complying with legal and administrative obligations

  • Sending marketing communications, provided you have given consent

We do not use personal data for purposes incompatible with the original purpose for which it was collected.

3. Legal basis for processing We process personal data only when a valid legal basis exists. Depending on the situation, this may be:

  • Performance of a contract, such as processing and delivering an order

  • Compliance with a legal obligation

  • Your consent, for example for specific marketing or cookies

  • Our legitimate interest, such as securing and improving our website, insofar as permitted under the GDPR

4. Consent and withdrawing consent When we require your consent to process personal data for a specific purpose, we request this consent in a clear manner.

If you have given consent for marketing and wish to withdraw it later, you can do so at any time by contacting us via:

  • Email: info@LadyNina.nl

When you unsubscribe from marketing communications, we will stop using your data for that specific marketing purpose. This does not affect processing based on another legal basis.

5. Newsletters and marketing If you have signed up, we may send you information by email about:

  • New collections

  • Products

  • Offers and promotions

  • News and updates from LadyNina.nl

You can unsubscribe at any time via the unsubscribe link in a marketing email or by contacting us at info@LadyNina.com.

6. SMS and mobile marketing If LadyNina.nl offers SMS or mobile marketing in the future and you sign up, we may use your phone number to send messages regarding new products, offers, promotions, and store updates.

You can opt out of these messages at any time. We will not sell or rent phone numbers collected solely for the SMS program to third parties.

We may share data when necessary to technically transmit messages (such as to an SMS platform or service provider) or when legally required.

7. Shopify LadyNina.nl may be hosted and technically supported by Shopify. Shopify provides the e-commerce platform that allows us to offer our products and services.

Personal data processed through our webshop may be processed by Shopify for technical operations, order processing, and other services provided to us. Shopify indicates that merchants are responsible for their GDPR obligations and that Shopify, acting as a processor, processes data according to merchant instructions.

For more information, you can view Shopify's privacy policy.

8. Payments When placing an order, your payment is processed via the payment method selected at checkout.

Depending on the chosen payment method, personal data may be processed by the respective payment service provider under their own privacy policies and security measures. We do not necessarily receive or store complete payment card details.

9. Third parties We may use external service providers to assist in delivering our services, including providers for:

  • Payments and delivery

  • Website hosting and technical support

  • Email communication and marketing

  • Website analytics and customer service

These parties only receive access to personal data to the extent necessary to deliver the service to us, unless they are independently responsible under the law. Where necessary, we enter into agreements regarding data protection and processing.

10. Google Analytics and cookies LadyNina.nl may use analytical services, such as Google Analytics, to gain insights into website usage and make improvements.

Additionally, our website may use cookies and similar technologies. Depending on the cookie type, your consent may be required. You can manage your preferences via our cookie settings. External links are governed by the privacy policy of the respective third-party website.

11. Retention period We do not retain personal data longer than necessary for the purposes collected, unless legally obligated to keep it longer (e.g., order and financial records during statutory retention periods). Unnecessary data without retention obligations will be deleted or anonymized.

12. Security We take appropriate technical and organizational measures to protect your personal data against loss, misuse, unauthorized access, alteration, or disclosure. While appropriate security measures are taken, no electronic storage or internet transmission method can guarantee complete security.

13. Disclosure of personal data We do not sell your personal data. We may disclose data to third parties (such as payment providers, carriers, hosting providers) when necessary to execute our services or when legally required. If data is processed outside the European Economic Area (EEA), we ensure appropriate safeguards are in place as required by law.

14. Your privacy rights Under the GDPR, you have several rights regarding your personal data:

  • Request access to your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Request restriction of processing

  • Object to certain processing activities

  • Withdraw your consent at any time

  • Request data portability under certain conditions

To exercise any of these rights, contact us at: info@LadyNina.nl. We may request additional information to verify your identity before processing a request.

15. Complaints If you have a complaint about how we handle your personal data, please contact us first at info@LadyNina.nl so we can resolve it together. You also have the right to lodge a complaint with a supervisory authority, such as the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

16. Minors Our website is not intended to knowingly collect personal data from children without parental or legal guardian consent. If you believe a minor has provided data without required consent, please contact us at info@LadyNina.com.

17. Third-party links Our website may contain links to third-party websites, apps, or services. We are not responsible for the privacy practices or content of external sites and recommend reviewing their privacy policies.

18. Changes to this privacy policy We may update this privacy policy from time to time to reflect changes in our services or legal requirements. The most recent version will always be published on this page, indicated by the "Last updated" date at the top.

19. Contact For questions about this privacy policy or how we process your personal data, you can contact us at:

  • Website: LadyNina.nl

  • Email: info@LadyNina.nl