Refund and Return Policy

Order Cancellations

You may cancel your order before it has been shipped. If your cancellation is accepted before shipment, you will receive a full refund using your original payment method.

If your order has already been shipped, it can no longer be cancelled. However, you may use your right of withdrawal as described below.

Right of Withdrawal and Returns

You have the right to withdraw from your purchase within 14 days after receiving your order, without providing a reason.

To exercise your right of withdrawal, please contact us at info@LadyNina.nl within the 14-day withdrawal period. Include your order number and clearly state that you wish to withdraw from your purchase.

After notifying us, you have an additional 14 days to return the product. We will provide you with the correct return address and return instructions. Please do not return your order to the address shown on the shipping label without contacting us first.

You may inspect the product as you would in a physical store. The product must be returned with all supplied accessories and, where reasonably possible, in its original condition and packaging.

You are only liable for any reduction in value resulting from handling the product beyond what is necessary to establish its nature, characteristics and functioning.

Unless otherwise stated, the direct costs of returning the product are the customer’s responsibility.

Exceptions

Certain products may be excluded from the right of withdrawal, including:

  • Products made to your specifications or clearly personalised;
  • Sealed products that are unsuitable for return for health or hygiene reasons if the seal has been broken;
  • Products that deteriorate or expire quickly;
  • Other products excluded under applicable consumer law.

Any applicable exception will be clearly communicated before purchase.

Refunds

We will notify you by email once we have received and inspected your return.

If the return meets the conditions of this policy, we will refund all eligible payments, including the standard delivery costs of the original order. Additional costs resulting from choosing a delivery method more expensive than our standard delivery option will not be refunded.

If you return only part of your order, the original delivery costs will not be refunded.

Your refund will be processed within 14 days after you notify us of your withdrawal. We may withhold the refund until we have received the returned product or until you provide proof that the product has been returned, whichever occurs first.

Refunds will be issued using the same payment method used for the original transaction, unless expressly agreed otherwise. You will not be charged additional fees for the refund.

Damaged, Defective or Incorrect Products

Please inspect your order upon delivery. If the product is damaged, defective or incorrect, contact us as soon as possible at info@LadyNina.nl. Please include your order number and, where possible, clear photographs of the issue so that we can offer an appropriate solution.

Your statutory warranty rights remain fully applicable.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.
  2. Contact your bank or credit card provider, as processing may take several working days.
  3. If you have completed these steps and still have not received your refund, please contact us at info@LadyNina.nl.

Contact

If you have any questions about returns, cancellations or refunds, please contact:

LadyNina.nl
Email: info@LadyNina.nl