Shipping Policy
Thank you for shopping at LadyNina.nl. We carefully prepare and ship every order to ensure that your products arrive safely.
Order Processing
Orders are processed as quickly as possible after payment has been successfully received. Orders are not processed or shipped on weekends or public holidays.
During busy periods, promotions or holidays, processing may take slightly longer. If there is a significant delay with your order, we will contact you by email.
Shipping Destinations
We ship to the destinations available during checkout. If your country or address cannot be selected, we are currently unable to deliver to that location.
For questions about delivery to your location, please contact us at info@LadyNina.nl.
Shipping Costs and Delivery Times
Available shipping methods, estimated delivery times and shipping costs will be displayed during checkout before you complete your order.
Delivery times are estimates and begin once your order has been shipped. They do not include order-processing time. Although we do our best to ensure timely delivery, delays caused by carriers, customs procedures, public holidays, severe weather or other circumstances beyond our control may occur.
Order Confirmation and Tracking
After placing your order, you will receive an order confirmation by email. Once your order has been shipped, you will receive a shipping confirmation containing tracking information, where available.
Please allow some time for tracking information to become active after receiving your shipping confirmation.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate delivery address.
If you notice an error in your address, please contact us immediately at info@LadyNina.nl. We will do our best to correct it before shipment, but we cannot guarantee that changes can still be made once an order has been processed or shipped.
Additional shipping costs resulting from an incorrect or incomplete address, or from an uncollected parcel, may be charged to the customer.
International Orders and Customs
International orders may be subject to customs duties, import taxes or other local charges. Where applicable, these charges are determined by the destination country and may be the customer’s responsibility unless stated otherwise during checkout.
Customs processing may cause delivery delays that are outside our control.
Damaged Packages or Missing Items
Please inspect your order as soon as it arrives. If your package arrives damaged or an item is missing, contact us as soon as possible at info@LadyNina.nl.
Please include:
- Your order number;
- A description of the problem;
- Clear photographs of the package and product, where applicable.
We will review the situation and help you find an appropriate solution.
Delayed or Lost Orders
If your order has not arrived within the estimated delivery period, please check the tracking information first.
If the tracking information has not been updated or you believe your parcel may be lost, contact us at info@LadyNina.nl. We will investigate the shipment with the delivery carrier.
Separate Shipments
In some cases, products from the same order may be shipped separately. If this happens, you may receive multiple shipping confirmations or tracking numbers. You will not be charged additional shipping costs unless clearly stated before purchase.
Contact
If you have any questions about shipping or delivery, please contact:
LadyNina.nl
Email: info@LadyNina.nl